Delivery & Return
DELIVERY TIMELINE
According to Bangladesh Bank Guideline our delivery timeline as below:
- Inside Dhaka: 3-5 working days (max)
- Outside Dhaka: 7-10 working days (max)
RETURN & REPLACEMENT POLICY
It’s a rare case for Boikini where customers didn’t get their products unharmed. But sometimes we may fail to fulfil your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and Boikini, So, for further ensuring and encouraging this “Bond of Trust” Boikini.com brings you The “Happy Return” policy. Where customers can return their books or products only if there’s something wrong (Torn, Pages missing, Wrong book/Product, etc) with it. In that case Boikini will give you fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, we returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours “Happy Return”. But this service is not available on Digital content (E-book)
IF FOR ANY REASON YOU ARE UNSATISFIED WITH YOUR ORDER, YOU MAY RETURN IT AS LONG AS YOUR ITEM MEETS THE FOLLOWING CRITERIA:
· It is within 07 Days from the delivery date.
· All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
· If the item came with a free promotional item, the free item must also be returned.
· Refund/ replacement for products are subject to inspection and checking by Boikini team.
· Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.
· Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
· Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
· Reasons for returns & replacement:
· Product is damaged, defective or not as described.
· Size Mismatch for clothing.
· Wrong product sent.
· Unhappy with the product quality.
HOW TO RETURN:
· Fill the form in footer within 07 days after receiving your order by hard copy.
· Return or replacement will not available on digital content (E-book).
· There are two ways to return/replacement the product to us. In Dhaka City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.
· Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.
REFUND POLICY
· The refund will be processed after we have completed evaluating your return.
· Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
· Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
· If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
· For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
· If online payment is made once more due to technical error, payment refund will be made.
· You will not receive a refund when you have already added any digital content (E-book) to your library.
· You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at care@Boikini.com and we shall investigate.
OUR POLICY FOR GIFT ORDERS
Boikini.com always wants to ensure customer’s happiness. So, every single time we get a order we start processing it and try to make the delivery as soon as possible. But, sometimes in the delivery process some glitches happen. There can be some political issues, country environment or natural calamities that will slow us down but we ensure that the delivery is being made perfectly. So, if there any delay in the delivery process please don’t be impatient, know that we are trying our best to deliver your happiness as early as possible.
If you want your ordered products on a fixed date then you have to notify us while ordering. We will try our best to make the delivery as soon as possible and give your products on that fixed date. But, after trying so hard if we can’t make the delivery at the fixed time for country environment or any other reasons then Boikini will not take any liability for this. Be sure that, we will try our best to make you feel special but sometimes we can’t do things we want to do so if there is some delay then we sincerely hope that you will understand the situation. Thank You.
ORDER CANCELLATION
· You can cancel an order before the product has been shipped, by contacting our hotline Number.
· If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
· For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.
· You cannot cancel your order when you have already added any digital content (E-book) to your library.
GOVERNING LAW
These terms shall be governed by and constructed in accordance with the laws of Bangladesh without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Dhaka.
LEGAL DISPUTES
If a dispute arises between you and Boikini.com, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and ‘Boikini.com’ agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as arbitration, as alternatives to litigation.
APPLICABLE LAW AND JURISDICTION:
These Terms and Conditions shall be interpreted and governed by the laws in force in Bangladesh. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dhaka.
ARBITRATION:
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dhaka, Bangladesh. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dhaka and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.